FAQ

Frequently Asked Questions (FAQ) – Digivexia.com
1. What is Digivexia.com?

Digivexia.com is a trusted online store specializing in genuine digital software licenses. We offer Windows operating systems, Microsoft Office, Microsoft tools (Visio, Access, Outlook, Project, Visual Studio), Autodesk software, Kaspersky security solutions, and high-quality eBooks at competitive prices.

2. How will I receive my product after purchase?

All product keys are delivered digitally by email. Once payment is confirmed, your order is processed and sent within 1 to 24 hours.

3. Are the product keys genuine and legal?

Yes ✅
All product keys sold on Digivexia.com are 100% genuine, original, and legally valid for activation, sourced from reliable and verified suppliers.

4. What products do you sell?

We offer a wide range of digital products, including:

Windows: Windows 10, Windows 11, Windows Server

Microsoft Office: 2016, 2019, 2021, 2024 Pro Plus

Microsoft Tools: Visio, Access, Outlook, Project Professional

Visual Studio: 2015, 2019, 2022

Autodesk Software

Kaspersky Security Products

eBooks

5. How fast will I receive my product key?

Most orders are delivered within 1 hour. In rare cases, delivery may take up to 24 hours.

6. How do I activate my product key?

You can activate your key during installation or from the software’s activation window.
📩 Clear step-by-step activation instructions are included in your delivery email.

7. Can I reuse my product key after reinstalling Windows or Office?

Most licenses allow one-time activation on a single device. Reinstalling the system may require purchasing a new key.

8. Do you offer refunds?

Refunds are available only if:

The product key was not delivered, or

The key does not work and a replacement cannot be provided.

Refunds are not available for incorrect purchases or failure to follow activation instructions.

9. What should I do if my product key doesn’t work?

Contact our support team with a screenshot of the activation error.
We will provide a replacement key according to our policy.

10. How long do I have to report activation issues?

Activation issues must be reported within 15 days from the purchase date.

11. Do you provide customer support after purchase?

Yes ✅
We provide assistance with installation and activation.
For advanced technical or software-specific issues, please contact the official vendor (Microsoft, Autodesk, Kaspersky, etc.).

12. What payment methods are accepted?

We accept secure online payments via credit/debit cards and supported payment gateways available at checkout.

13. Do I need technical skills to activate the software?

No.
The activation process is simple, and we provide easy-to-follow instructions with every order.

14. Are your licenses lifetime or subscription-based?

Windows & Microsoft Office: usually lifetime licenses

Some products (e.g., Office 365, Kaspersky): subscription-based (1 year or more)

15. Do you sell physical CDs or DVDs?

No ❌
All products are digital only and delivered by email.

16. Are software updates included?

Yes ✅
All updates are provided directly by the official software vendors.

17. Can I transfer my license to another computer?

In most cases, licenses are linked to one device and cannot be transferred. Please check the product description for details.

18. Is my payment information secure?

Absolutely.
Digivexia.com uses secure payment gateways and never stores your card information.

19. Do you offer student or enterprise licenses?

Currently, we provide retail and professional editions suitable for individuals, students, and businesses.

20. How can I contact Digivexia support?

📧 support@digivexia.com